Rana Systems' Virtual Helpdesk provides a comprehensive solution for supporting and managing every computer in your company. Rana Systems can ensure that your systems are protected and functioning properly at any hour, helping you operate more efficiently.
Rana Systems offers 3 levels of managed Virtual Helpdesk support. All plans, including the
Standard plan, provide preventative maintenance by ensuring that your systems are stable and secure through
Update Management and
Anti-Virus Management.
Asset Management tracks the overall health and manufacturer lifecycle of your systems, providing an accurate account of hardware systems. Should you encounter any issues, friendly and experienced technicians are available via phone or email, and can remotely assist you with
Unlimited Off-Site Support.
Peripherals Support is available with the
Professional plan, extending support to the devices that you connect to your workstation, such as printers or PDAs. With the
Premium plan, Rana Systems can provide you data assurance with
Backup Support, making sure your business data is available when you need it.
Are you planning on signing up for one of our managed
Systems Administration or
Google Apps support packages? If so, you can save $10 on any managed Virtual Helpdesk package!
| Prices Monthly per Workstation |
Standard |
Professional |
Premium |
|
$49 |
$59 |
$69
|
With a Systems Administration package
|
$39 |
$49 |
$59
|
| Support |
|
|
|
Unlimited Off-Site Support
|
|
|
|
Peripherals Support
|
|
|
|
Backup Support
|
|
|
|
| Maintenance |
|
|
|
| Asset Management |
|
|
|
| Update Management |
|
|
|
| Anti-Virus Management |
|
|
|
Of course, our monthly managed Virtual Helpdesk plans may not fit every business or situation. Should you need something a bit more flexible, Rana Systems offers fair flat-rate, per incident support. "Per incident" means that no matter how long it takes to resolve the problem, you are only charged one convenient price.
| Flat Rate Support |
|
Off-Site Support
|
$49 per Incident
|
| On-Site Support |
$129 per Incident
|
Priority/After Hours Support
|
Add $20
|
Contact us
today for a free consultation to find out more information on how our Virtual Helpdesk services can benefit your business.
