Rana Systems' Virtual Helpdesk provides a comprehensive solution for supporting and managing every computer in your company. Rana Systems can ensure that your systems are protected and functioning properly at any hour, helping you operate more efficiently.
Rana Systems offers 3 levels of managed Virtual Helpdesk support. All plans, including the Standard plan, provide preventative maintenance by ensuring that your systems are stable and secure through Update Management and Anti-Virus Management. Asset Management tracks the overall health and manufacturer lifecycle of your systems, providing an accurate account of hardware systems. Should you encounter any issues, friendly and experienced technicians are available via phone or email, and can remotely assist you with Unlimited Off-Site Support. Peripherals Support is available with the Professional plan, extending support to the devices that you connect to your workstation, such as printers or PDAs. With the Premium plan, Rana Systems can provide you data assurance with Backup Support, making sure your business data is available when you need it.
Are you planning on signing up for one of our managed Systems Administration or Google Apps support packages? If so, you can save $10 on any managed Virtual Helpdesk package!
Of course, our monthly managed Virtual Helpdesk plans may not fit every business or situation. Should you need something a bit more flexible, Rana Systems offers fair flat-rate, per incident support. "Per incident" means that no matter how long it takes to resolve the problem, you are only charged one convenient price.
Contact us today for a free consultation to find out more information on how our Virtual Helpdesk services can benefit your business.